Overview

The Business Analyst plays a critical role in ensuring that business requirements are fully understood and documented in a way that enables the development team to deliver accurate solutions. This position reports directly to the Line Manager and, for project-specific items, to the Project Manager. The Business Analyst has authority over workflow and client requirements unless otherwise specified.

Key Responsibilities

• Create Business Requirement Specifications (BRS), System Requirement Specifications (SRS), User Stories, and wireframes for complex use cases.

• Translate business requirements into actionable deliverables for the IT Division or external IT vendors.

• Act as a bridge between Business Units and IT teams, clarifying requirements for developers, testers, and UI designers.

• Facilitate communication among internal stakeholders to ensure alignment between business and system analysis.

• Collaborate with Quality Control (QC) to verify that system implementation fulfills all requirements, maintaining traceability between requirements, change requests (CR), and implementation.

• Write testing scenarios for User Acceptance Testing (UAT).

• Support UAT by testing, verifying, and documenting bugs/issues.

• Analyze and reverse-engineer existing systems to produce requirement specifications understandable by the project team.

Requirements

• Bachelor’s degree, preferably in Computer Science or Business Information Systems.

• Strong IT knowledge base.

• Fluent in English and Vietnamese for direct customer communication.

• Minimum 3 years of work experience, with at least 2 years in requirements analysis.

• Basic programming knowledge.

• Familiarity with databases, including schema design and simple SQL queries.

• Understanding of testing approaches and techniques.

• General knowledge of business processes and an interest in exploring diverse business models and needs.