Responsibilities

Business Analysis & Solution Design

• Lead requirements gathering sessions, workshops, and stakeholder interviews.
• Analyze business processes, identify gaps, and recommend process improvements.
• Translate business needs into detailed functional and non-functional requirements.
• Create and maintain:
  • Business Requirement Documents (BRD)
  • Functional Requirement Specifications (FRS)
  • User Stories
  • Use Cases
  • Process Flows
  • Data Mapping Documents
• Ensure requirements are complete, traceable, and aligned with business objectives.
• Collaborate with Solution Architects and Development teams to design scalable solutions.

Technical Analysis

• Analyze system integrations, APIs, databases, and data flows.
• Work closely with developers to clarify technical requirements and constraints.
• Review system architecture and data models to ensure solution feasibility.
• Support technical design discussions and solution validation.
• Assess impacts of system changes across applications and business processes.

Stakeholder Management

• Engage with business leaders, product owners, project managers, and technology teams.
• Facilitate requirement review meetings and solution walkthroughs.
• Manage conflicting priorities and negotiate solution trade-offs.
• Provide regular project updates and requirement status reports.

Leadership & Team Management

• Lead and mentor Business Analysts within the organization.
• Establish BA standards, methodologies, templates, and best practices.
• Conduct requirement quality reviews.
• Support resource planning and team development activities.
• Foster a culture of continuous improvement and knowledge sharing.

Project Delivery Support

• Participate in project planning, estimation, and prioritization activities.
• Support Agile ceremonies including:
  • Sprint Planning
  • Backlog Grooming
  • Daily Stand-ups
  • Sprint Reviews
  • Retrospectives
• Assist QA teams with test planning and user acceptance testing (UAT).
• Ensure delivered solutions meet business requirements and quality standards.

Data & Reporting

• Perform data analysis and business impact assessments.
• Develop dashboards, KPIs, and reporting requirements.
• Use data insights to support decision-making and process optimization.

Required Qualifications

Education

• Bachelor‘s degree in Information Technology, Computer Science, Business Information Systems... or related discipline

Experience

• At least 10 years of Business Analysis experience.
• At least 3 years in a Senior Business Analyst or Lead Business Analyst role.
• Experience leading enterprise-scale or system implementation projects.
• Proven experience working with cross-functional teams in Agile environments.

Technical Skills

• Strong understanding of:
  • SDLC (Software Development Life Cycle)
  • Agile/Scrum methodologies
  • System integration concepts
  • Database structures and SQL
  • API and web services
  • Software architecture fundamentals
• Experience with:
  • Jira
  • Confluence
  • Azure DevOps
  • Visio
  • Power BI
  • SQL tools
• Ability to read and understand technical documentation, data models, and system diagrams.

Business Analysis Skills

• Requirements elicitation and documentation
• Process modeling (BPMN, UML)
• Gap analysis
• Root cause analysis
• Data analysis
• Stakeholder management
• Change management

Preferred Qualifications

• Certified Business Analysis Professional (CBAP)
• PMI Professional in Business Analysis (PMI-PBA)
• Agile Business Analyst Certification
• Scrum Master Certification
• Experience in Cloud platforms (AWS, Azure, Google Cloud)
• Experience in Digital Transformation, ERP, CRM, HRMS, or Data Analytics projects